zaya9's Privacy Policy

1. Introduction & Scope

zaya9 (referred to here as "we", "us", or "the platform") operates a trusted online gaming and sports betting service for players in Bangladesh. This Privacy Policy explains what personal information we collect when you use our website, mobile version, or related services, how that information is used and kept secure, and what rights you have.

This policy applies equally to all visitors to our website and to registered users. By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, please stop using our services and contact us.

2. Information We Collect

We collect only the information that is necessary for the proper operation of our services. The different types of information we collect are described below.

2.1 Registration & Account Information

When you create an account or log in to zaya9, we may collect the following information:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — only users aged 21 and above are permitted)
• Payment method identifier (bKash, Nagad, or Rocket number)
• Account preferences and security settings

2.2 Transaction Information

To manage financial activity on our platform, we securely store the following information:

• Deposit and withdrawal history
• Transaction amounts and timestamps
• Identifier details of the payment method used
• Bonus and promotion usage records

2.3 Technical & Usage Information

We automatically collect certain technical information that helps us improve the quality of our services:

• IP address and device type
• Browser version and operating system
• Session duration and page visit patterns
• Cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

2.4 Communication Information

When you contact us via live chat or email, we may record the details of that conversation. This is used for service quality control and to provide you with better support in the future.

3. Purpose of Data Use

zaya9 uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and secure your account.
• Service delivery: To smoothly manage gaming, betting, and payment-related activities.
• Age verification: To confirm that all users are 21 years of age or older.
• Fraud prevention: To detect suspicious activity and keep the platform and users secure.
• Customer support: To respond to your questions, complaints, and requests.
• Service improvement: To analyze user experience and improve our services.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming: To identify unusual gaming behavior and provide support where needed.

4. Information Sharing & Disclosure

zaya9 may share user information with third parties only in the following limited circumstances:

4.1 Service Partners

We work with certain technology and payment service providers to operate our platform. These partners — such as payment processors like bKash, Nagad, and Rocket — have access only to the information needed to deliver their specific services. They operate under strict terms similar to our privacy policy.

4.2 Legal Disclosure

If required by law, court order, or a lawful directive from a government authority, we may be obliged to disclose certain information to meet our legal obligations. In such cases, we will provide only the minimum information necessary.

4.3 Fraud Prevention

To ensure platform security and prevent fraudulent activity, we may share certain technical information with trusted security partners.

4.4 Business Transfer

In the event of a merger, acquisition, or similar situation, user information may be considered a transferable asset. However, the terms of this policy will remain in force.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser. They are used for the following purposes:

• Essential cookies: To maintain your login state and ensure the basic functionality of the site.
• Performance cookies: To analyze which parts of the site are used most.
• Functional cookies: To remember your preferences and settings.
• Security cookies: To prevent unauthorized access and fraud.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important functionality of the site.

6. Data Security Measures

zaya9 follows industry-standard technical and organizational measures to keep your personal information secure:

• SSL encryption: All communication on our site is protected by 256-bit SSL encryption.
• Data encryption: Sensitive personal information is encrypted when stored.
• Access control: Only authorized personnel can access specific information.
• Regular security reviews: The security of our systems is reviewed on a regular basis.
• Two-factor authentication: An additional verification layer for account security.
• Firewall protection: Advanced firewall measures to prevent unauthorized access.

While we make every effort to protect your information, no transmission or storage of data over the internet can be guaranteed to be completely secure. We do, however, commit to maintaining the highest standard of security measures.

7. Data Retention Period

We retain your personal information only for as long as required by legal obligations or for the operation of our services:

• Active account data: Retained for as long as your account remains active.
• Transaction records: Kept for the legally defined period required for financial regulation and security.
• After account closure: Relevant information is deleted unless required by legal obligations or dispute resolution.
• Anonymized data: Data anonymized for statistical purposes may be retained indefinitely.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to find out what information we hold about you. We will provide this information within a reasonable timeframe.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can contact us to have it corrected.

8.3 Right to Deletion

In certain circumstances, you may request that we delete your personal information. However, if legal obligations or legitimate interests exist, it may not be possible to fulfill this request in full.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. In such cases, we will carefully consider your request and communicate a reasonable decision.

8.5 Right to Data Portability

You may request a structured, machine-readable copy of the information you have provided.

To exercise any of the above rights, please contact our support team via live chat or email.

9. Protection of Minors

zaya9's services are strictly restricted to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If it comes to our attention that a minor has registered, that account will be immediately closed and the associated information will be deleted.

If a parent or legal guardian becomes aware that their child has registered on our platform, please contact us immediately.

10. International Data Transfers

In some cases, your information may be stored or processed outside your country. In such cases, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Standard contractual protections are ensured for the data transfer.
• Your rights and interests are protected.

11. Third-Party Integrations

Our platform may have integrations with game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) and payment processors. These third parties have their own privacy policies that apply to their respective services. We are not responsible for the data practices of these third parties.

12. Policy Changes

zaya9 reserves the right to change or update this privacy policy from time to time. We will post a notice on our platform and/or notify registered users by email whenever any significant changes are made.

Continuing to use our services after a revised policy has been published will be taken as your agreement to the revised policy. We therefore encourage you to review this page regularly.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24/7 to respond in Bengali and English:

• Live Chat: Instant support through the platform's support chat.
• Email: [email protected]

We take your concerns seriously and work to resolve them promptly.